FAQ

Delivery Charges

We've set the Delivery charge at £10 for all orders. You may feel this is a little excessive, however, please take into account that all framed prints/canvases are packed in bubble wrap, then in a sturdy box. Your item is then dispatched from the commercial lab we use for printing via courier.

We only charge you the same amount that we get charged by the commercial lab.

For International orders (apart from Digital Downloads/ Desktop wallpapers) please contact us before you place your order so we can arrange the most cost effective delivery method for you. However, please note that you the customer will be responsible for any customs/import duties imposed.

When your order has been dispatched we'll send you a confirmation email to the email address you provided when placing the order.

Delivery Times

Framed Prints
  • As all of the frames are made to order, by hand, delivery can take up to 10 working days. However most orders are delivered in 3-5 working days.
Canvas Prints
  • Normally 3-5 working days from the time of your order.
Digital Downloads/Desktop wallpapers
  • You will receive a download link (valid for 48 hours) via email once payment has been confirmed.

Payment

At present, we only accept payments via Paypal. Don't worry if you don't have a Paypal account as you can pay via credit/debit card through Paypal without actually signing up for an account.

If you wish to place a large order (over £200) please contact us 1st, as we'd prefer payment via direct bank transfer into our business account. Large orders like this will of course be delivered free of charge.

Any order over £130 will also be delivered free of charge.

Orders will not be processed till we have confirmation that cleared funds are in our Paypal/Business bank account.

 

Framed Prints

As you can see in the two example images below the framed prints will be approx 30% larger that the stated size. E.g a 30 x 20 inch print is the actual size of the print, without the mount/frame included.

 

framed print

Actual image of a 30 x 20 inch print in a light wood frame

framed print

Actual image of a 30 x 20 inch print in a dark wood frame

 

Canvas Prints

All canvas prints are printed  using genuine Epson Ultrachrome inks for accurate colour reproduction and long lasting protection against fading from UV light. Below is an example of a 30 x 20 inch canvas print.

canvas print

Digital Downloads/Desktop wallpapers

Digital Downloads

  • Are supplied as 12 x 8 (inches) 300 dpi jpegs in zip format to reduce download size. The zip file will also contain a text file with the image usage rights. You have the right to print off as many copies of the image as you like for personal usage, but, must not offer for resale/display online, or alter the image in any way/shape/form without prior permission from Colin Falcon/Pixvault Photography.

Desktop wallpapers

  • Are supplied as 1440 x 900 (pixels) 72 dpi jpegs (with a small watermark) in zip format to reduce download size. The zip file will also contain a text file with the image usage rights. You have the right to use the image on as many devices (PC, laptop, tablet etc), but, must not offer for resale or alter the image in any way/shape/form without prior permission from Colin Falcon/Pixvault Photography.

Other sizes of desktop wallpaper are available on request.